Job Title: Health Operations Generalist

Job Status: Full-time

Functional areas/department(s) where this position may be located:

• Community Health and Research Center

Job Summary: Under limited supervision from a senior level manager, the Health Operations Generalist uses specialized knowledge in operations management and skills obtained through experience, to manage the day-to-day business operation of an assigned area. Leads defined work or projects of moderate scope and complexity and ensures the accomplishment of goals and objectives. Analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards for the assigned program areas. Applies expertise to solve standard and non-standard problems within the assigned area. Extensive contact with internal and external customers is required to meet program goals and objectives.

Essential Duties and Responsibilities:

• Manage day-to-day business operations of an assigned functional area and ensures program goals are completed effectively, efficiently and timely
• Evaluate and make any necessary adjustments to goals and action plans to complete assigned department goals and objectives
• Review progress of assignments with senior management
• Analyze staffing needs and approves the hiring of staff for existing programs
• Support hiring of staff for new start up programs
• Serve as a liaison in collaboration with human service providers, funding agents and access public health division to maximize the impact of services
• Promote public health related research within communities and populations served
• Participate as necessary in ACCESS’ Arab Health Summit
• Identify and approve training and development needs for department staff and locate appropriate training outlets
• Develop and deliver appropriate department staff training as necessary
• Interpret, apply and recommend changes to department and organizational policies and procedures
• Ensure department is compliant with department and organizational policies and procedures
• Balance conflicting resource and priority demands to ensure staffing levels are adequate to meet customer service expectations
• Review and approve monthly and annual quality assurance reporting
• Manage annual audits for assigned area and maintains agency quality assurance standards
• Work within budgetary/financial objectives set by manager
• Apply knowledge of profit drivers to work processes within own area
• Build customer relationships, interprets customer needs and addresses escalated complaints or concerns
• Maintain currency in processes related to assigned area
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Work processes and tools within own area
• Basic principles of development, marketing and public relations
• Knowledge of local human service network and public and private funding structure
• Knowledge in public health practices and research

kill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Partner with other functional areas to accomplish objectives

• Facilitate meetings, ensuring that presented viewpoints, ideas and problems are addressed
• Attend to detail while maintaining a big picture orientation
• Read, interpret, analyze and apply information from routine reports, customer and employee feedback
• Interpret and apply policies and identify and recommend changes as appropriate
• Work under pressure on multiple projects concurrently and meet deadlines in a fast-paced work environment with frequent interruptions and changing priorities
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment

• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships at all levels of the organization

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Bachelor’s degree
• Master’s degree preferred

• Required Disciplines:
  • Business, Economics, Finance, Education, Public Health or field related to assigned area

~and~

• At least 3 years of prior experience working in an environment similar to the assigned area
• Any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: None

Working Environment: Climate controlled office