Job Title: Case Worker – Health Educator

Job Status: Full-time

Job Summary: Under general supervision, the Case Worker – Health Educator uses advanced skills gained through training and experience to provide specialized educational counseling services within an assigned functional area. Regularly communicates information to clients regarding program services. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision-making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and may serve as a resource to others in resolving complex problems and issues. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

Essential Duties and Responsibilities:

• Provide advocacy and information regarding assigned program objectives to clients
• Document all services in compliance with the agency’s quality assurance plan
• Report on program progress at required intervals per funding guidelines
• Create educational/program marketing materials targeted toward assigned program including newsletters, Facebook and websites
• Participate in analytical analysis of the program and identification of participant characteristics
• Organize activities and/or fundraising events in support of program objectives
• Provide technical and administrative support for assigned functional area activities
• Maintain agency confidentiality and client’s privacy
• Maintain currency regarding services provided to clients
• Follow the funding sources requirements and CARF standards applicable to the services provided
• May attend training events, meetings and conferences as needed to fulfill funding requirements
• May translate and interpret information for non-English speaking clients as needed
• May conduct presentations to audiences of various sizes and demographics
• May assist and enroll clients in programs, services and benefits offered and referring clients in need of other services outside the scope of the area
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Community resources including social services agencies and crisis intervention providers
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

• Communicate effectively, both orally and in writing
• Instructing others on how to do a task
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Partner with other functional areas to accomplish objectives
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

• Minimum Degree Required:
  • Associate degree
• Required Disciplines:
  • Business, Marketing, Public Health, Social Work or Human Services based on assigned functional area

~and~

• At least two years of experience in sales, marketing, public health, social work or human services or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office