Job Title: Business Employment Services Representative

Job Status: Full-time

Bilingual: Arabic/English preferred

Job Summary: Under general supervision, the Business Employment Services Representative uses specialized knowledge of placement and job development techniques, along with skills obtained through experience and/or formal training to develop work sites and match program participants to those sites.

Essential Duties and Responsibilities:

• Develop and maintain relationships with existing and potential employers
• Recruit new employers each month
• Conduct employer visits daily/weekly to market program services and recruit new job openings
• Maintain employer file and documentation regarding the employer and current and past job openings
• Develop job opportunities for special need program participants as well as community service opportunities for other components of the program
• Assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills
• Refer program participants to potential employers and solicit feedback on status
• Assist with employer screening process when requested
• Direct transportation of program participants to employers
• Provide employers with information and other perspectives on employment practices, wage scales, tax incentive programs and government funded training options
• Organize job fairs
• Provide translation services as needed
• Provide cultural awareness education to employers who hire immigrants
• Assist employers in resolving conflicts and/or tensions as needed
• Address program participant or staff concerns and complaints
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

• Advanced concepts, principles and practices of effective employment and training techniques
• Intermediate concepts, principles and practices of labor market demands and labor laws

Skill in:

• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Analyze job opportunities to program participant knowledge, skills and abilities to ensure meet minimum qualifications
• Partner with other functional areas to accomplish objectives
• Facilitate meetings and ensure that all viewpoints, ideas and problems are addressed
• Incite enthusiasm; influence, motivate and persuade others to achieve desired outcomes
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment
• Communicate effectively, both orally and in writing
• Work independently as well as collaboratively within a team environment
• Handle stressful situations and provide a high level of customer service in a calm and professional manner
• Establish and maintain effective working relationships

Educational/Previous Experience Requirements:

• Minimum Degree Required:
  • High School Diploma or GED equivalent
  • Associate Degree Preferred
• Required Disciplines:
  • Business Administration or related field

~and~

• At least 2 years of experience in sales, business development, community engagement, or a mental health setting (based on assigned functional area) preferably in a non-profit setting or any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel may be required

Working Environment: Climate controlled office