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Case Worker II

Department: Community Health & Research Center
Location: Dearborn, MI

Job Title: Case Worker II

Employment Type: Part-Time

Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training to provide a range of employment and/or educational related services to individuals in assigned programs. Develops, implements and evaluates activities in accordance with the program’s objective and policies. Employee will work with assigned caseloads following established procedures to perform routine tasks. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Resolves most questions and problems, and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.

 

Essential Duties and Responsibilities:

  • Assess and complete initial review process including identification of participant motivation, strength, barriers and resources. Complete any necessary paperwork related to services provided.

  • Help program participants to identify and access options available to them through the program and their local community.

  • Develops and implements plans of action that helps participants set goals and identifies steps, a timetable, and responsibilities for each party to act and deliver on.

  • Provide on-going support to participants and ensure participation and program compliance. Review and revise plan as necessary.

  • May administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping samples and receiving test results.

  • Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies.

  • Utilize program tools to identify goals and address barriers. Assist clients in recognizing and understanding “at risk” behaviors.

  • Regularly collect documentation and evidence of participant progress and activities, complete required case notes and documents all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines.

  • Establish and maintain relationships with appropriate client referral sources.

  • May develop and maintain relationships with existing and potential employers.

  • May recruit new employers each month.

  • Maintain program policies and procedures per funding guidelines.

  • May attend meetings with the Department of Human Services to review deficient case files and determine participants compliance with program based on assigned functional area.

  • May regularly conduct home visits with clients based on assigned functional area.

  • May transport clients using company provided transportation.

  • May create educational/program marketing materials targeted toward increasing participation in assigned program including newsletters, Facebook and websites.

  • May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation.

  • May conduct regular group client meetings.

  • May conduct employer visits daily/weekly to market program services and recruit new job openings. Maintain employer files and documentation regarding the employer and current and past job openings.

  • May translate and interpret information for non-English speaking clients as needed.

  • May communicate and interact with external program funders, attend grant related meetings or participate in training sessions as required.

  • May assist program participants to develop effective job seeking skills, including completing applications, writing resumes, practicing job interviewing techniques and other related skills.

  • Maintain agency confidentiality and client’s privacy.

  • Maintain currency on new services and referral sources as well as services provided to clients.

  • May provide translation services as needed.

  • May provide cultural awareness education to employers who hire immigrants. Assist employers in resolving conflicts and/or tensions as needed.

  • Operates standard office equipment and uses required software applications.

  • Shall follow the funding sources requirements and CARF standards applicable to the services you provide

  • Performs other duties and responsibilities as assigned.

     

    Knowledge, Skills, and Abilities:

    Knowledge of:

  • Community resources including social services agencies and crisis intervention providers.

  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.

  • HIPAA regulations based on assigned functional area.

     

    Skill in:

  • Operating standard office equipment and using required software applications, including Microsoft Office.

     

    Ability to:

  • Partner with other functional areas to accomplish objectives.

  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.

  • Organize and prioritize multiple tasks and meet deadlines.

  • Communicate effectively, both orally and in writing.

  • Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus.

  • Maintain confidentiality of agency and client information.

     

    Educational/Previous Experience Requirements:

  • Minimum Degree Required:
    • High School Diploma
  • At least one year related work experience based on assigned functional area or any equivalent combination of experience, education, and/or training approved by Human Resources.
  • Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:

    • Chauffeurs License may be required depending upon assigned functional area.

  • Licenses/Certifications Required within 12 months from Date of Hire:

      • Career Development Facilitator certificate depending upon assigned functional area.

  • MDCH test counselor certification & phlebotomy is required depending upon assigned functional area.

     

    Working Conditions:

     

    Hours: Normal business hours. Some additional hours may be required.

    Non-traditional hours including nights and weekends based on assigned functional area.

     

    Travel required: local travel may be required. May travel up to 20% including overnight travel based on assigned functional area.

     

    Working Environment: Climate controlled office environment during normal business hours.

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