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Case Worker I - Peer Recovery Coach

Department: Community Health & Research Center
Location: Dearborn, MI

Job Title:        Case Worker I

Employment Type:          Full-Time

Job Summary: Under limited supervision, uses intermediate skills obtained through experience and training to provide specialized services within an assigned functional area to individuals and families facing barriers toward self sufficiency. Assesses needs, provides consultation and advocacy to clients through direct assistance, information and referral to internal and external resources. Develops, implements and follows up with clients regarding their goals and objectives. Receives general guidance and direction to perform a variety of non-routine tasks with limited decision making responsibility. Resolves most questions and problems, and refers new or unusual issues to a higher level. Routine contact with internal and external clients is required to obtain, clarify or provide facts and information.


Essential Duties and Responsibilities:

  • Assess and complete initial review process and necessary paperwork related to services provided.
  • Enroll clients into appropriate program benefits and activities and monitor progress. Coordinate the delivery of benefits and services to clients. Refer clients to other services as needed.
  • Administer testing as needed. Depending upon assigned functional area, this may include blood testing and the coordination of administering, preparing, and shipping samples and receiving test results.
  • Advocate on behalf of client in written and oral form when providing necessary referrals and contacts with other departments/agencies/companies.
  • Follow up on the various services the client was referred to ensure participation and program compliance based on assigned program.
  • Utilize program tools to identify goals and address barriers.
  • Document all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines.
  • Establish and maintain relationships with appropriate client referral sources.
  • Maintain program policies and procedures per funding guidelines.
  • May conduct presentations and awareness campaigns in order to raise awareness of services offered and increase participation.
  • May conduct regular group client meetings. 
  • May assist clients in recognizing and understanding “at risk” behaviors.
  • Translate and interpret information for non-English speaking clients as needed.
  • Maintain agency confidentiality and client’s privacy. 
  • Maintain currency on new services and referral sources as well as services provided to clients.
  • Operates standard office equipment and uses required software applications.
  • Shall follow the funding sources requirements and CARF standards applicable to the services you provide
  • Performs other duties and responsibilities as assigned.


Knowledge, Skills, and Abilities:

Knowledge of:

  • Community resources including social services agencies and crisis intervention providers.
  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.
  • HIPAA regulations based on assigned functional area.


Skill in:

  • Operating standard office equipment and using required software applications, including Microsoft Office.


Ability to:

  • Partner with other functional areas to accomplish objectives.
  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Communicate effectively, both orally and in writing.
  • Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus.
  • Maintain confidentiality of agency and client information.


Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • High School Diploma
  • At least one year experience working in social services or any equivalent combination of experience, education, and/or training approved by Human Resources.
  • Must be in recovery or have lived experience
  • Peer Specialist Certification preferred




Working Conditions:


Hours: Normal business hours.  Some additional hours may be required.

Non-traditional hours including nights and weekends based on assigned functional area.


Travel required: local travel may be required. May travel up to 10% including overnight travel based on assigned functional area.


Working Environment: Climate controlled office environment during normal business hours.

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