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Case Worker - Health Education

Department: Community Health & Research Center
Location: Dearborn, MI

Job Title: Case Worker - Health Education

Employment Status: Full Time

Job Summary: Under general supervision, uses advanced skills gained through training and experience to provide specialized educational counseling services within an assigned functional area. Regularly communicates information to clients regarding program services. Follows established procedures to perform routine tasks and receives general guidance and direction to perform other work with substantial variety and complexity requiring limited decision making responsibility. Originality and ingenuity are required to locate, select and apply appropriate procedures, processes and techniques to assignments that are broad in nature. Resolves most questions and problems and may serve as a resource to others in resolving complex problems and issues. Routine contact with internal and external customers is required to obtain, clarify or provide facts and information.

 

Essential Duties and Responsibilities:

  • Provide advocacy and information regarding assigned program objectives to clients. May include conducting presentations to audiences of various sizes and demographics.
  • Document all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines.
  • Creates educational/program marketing materials targeted toward assigned program including newsletters, Facebook and websites.
  • Participates in analytical analysis of the program and identification of participant characteristics.
  • Organize activities and/or fundraising events in support of program objectives.
  • Provide technical and administrative support for assigned functional area activities. May include assisting and enrolling clients in programs, services and benefits offered and referring clients in need of other services outside the scope of the area.
  • Maintain program policies and procedures per funding guidelines.
  • May attend training events, meetings and conferences as needed to fulfill funding requirements. .
  • May translate and interpret information for non-English speaking clients as needed.
  • Maintain agency confidentiality and client’s privacy.
  • Maintain currency regarding services provided to clients.
  • Operates standard office equipment and uses required software applications.
  • Shall follow the funding sources requirements and CARF standards applicable to the services you provide
  • Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Community resources including social services agencies and crisis intervention providers.
  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.

Skill in:

  • Talking to others to convey information effectively.
  • Communicating effectively in writing as appropriate for the needs of the audience.
  • Instructing — Teaching others how to do something.
  • Operating standard office equipments and using required software applications, including Microsoft Office.

 

Ability to:

  • Partner with other functional areas to accomplish objectives.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Communicate effectively, both orally and in writing.
  • Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus.
  • Maintain confidentiality of agency and client information.

Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • Bachelors Degree
  • Required Disciplines:
    • Business, Marketing, Public Health, Social Work or Human Services based on functional area assigned.

~or~

  • At least one year experience in sales, marketing, public health , social work or human services or any equivalent combination of experience, education, and/or training approved by Human Resources.

Licenses/Certifications:

  • Licenses/Certifications Required at Date of Hire:
    • None

Working Conditions:

Hours: Normal business hours. Some additional hours may be required.

Travel Required: Local travel may be required.

Working Environment: Climate controlled office environment during normal business hours.

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