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Supervisor, Victims of Crime and Abuse Program (VOCA)

Department: Community Health & Research Center
Location: Dearborn, MI

Job Title: Supervisor, Victims of Crime and Abuse Program (VOCA)

Job Status: Full-Time

Job Summary: Under limited direction from a mid level manager, uses specialized knowledge in Mental Health and substance abuse treatment, and skills obtained through experience, specialized training or certification to lead a team of individuals providing specialized mental health services to victims of crime and abuse (VOCA). Assigns cases to professionals and serves as a technical advisor to teams. Resolves or recommends solutions to complex problems. May have extensive contact with internal and external customers to obtain additional grants and funding for the program as well as locate available help outlets. 

Essential Duties and Responsibilities:

  • Plans, assigns, monitors and manages the work of others.
  • Reviews performance and evaluates results achieved by subordinates.
  • Coaches and mentors subordinates, Documents discussions on a regular basis.
  • Conduct intake assessment of new clients and assign cases to therapists.
  • Conduct staff meetings and case conferences. May consult and train on specific areas of expertise both internally and globally regarding treatment.
  • Document all services in compliance with the agencies quality assurance plan. Report on program progress at required intervals per funding guidelines.
  • Conduct group therapy sessions as needed.
  • Formulate measurable goals and objective in accordance with client’s needs.
  • Research and locate available help outlets based on identified needs of the client. May include both in-house and external referrals. Provides coordination of services. Participate in services as part of an interdisciplinary team.
  • Follow up on the various services the client was referred to ensure participation and program compliance. May involve reviews conducted in clients home or other location.
  • Review, discuss and determine progress towards goals and formulate measureable goals
  • Participate in program audits and follow up on findings and recommendations.
  • Plan and execute various special event activities designed to increase awareness of specific programs and increase donations.
  • Participates in public speaking events and/or various external meetings on behalf of ACCESS.
  • Participates in the writing of grant proposals in an order to retain current funding and/or obtain new funding. Review grant contracts and consult with Manager on a regular basis to ensure compliance.
  • May translate and interpret information for non-English speaking clients as needed.
  • Maintain agency confidentiality and client’s privacy in accordance to the agency’s policies and procedures.
  • Maintains currency in areas of psychosocial rehabilitation and therapeutic intervention techniques.
  • Interprets, applies and recommends changes to organizational policies and procedures.
  • Balances conflicting resource and priority demands.
  • Operates standard office equipment and uses required software applications.
  • Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Biological, psychological, and sociological concepts and trends.
  • Advanced concepts, practices and procedures of crisis intervention techniques.
  • Community resources including social services agencies and crisis intervention providers.
  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received.

Skill in:

  • Operating standard office equipments and using required software applications, including Microsoft Office.

Ability to:

  • Manage conflict in a calm and professional manner.
  • Partner with other functional areas to accomplish objectives.
  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed.
  • Objectively gather information, identify linkages and trends and apply findings to assignments.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Handle stressful situations and provide a high level of customer service in a calm and professional manner.
  • Communicate effectively, both orally and in writing.
  • Speak and write in English. Ability to interpret, speak and write in Arabic, Spanish or other native language of the predominant service population a plus.
  • Maintain confidentiality of agency, employee and client information.

Educational/Previous Experience Requirements:

  • Minimum Degree Required:

o Master’s Degree

  • Required Disciplines:

o Social Work, Psychology, Counseling or related field

  • At least 3 years experience working as a supervisor with at least an equivalent amount of experience working with victims of crime preferable in a clinical setting. Experience with grant writing helpful. Any equivalent combination of experience, education, and/or training approved by Human Resources. Experience in a substance abuse setting may be required based on assigned functional area.


  • Licenses/Certifications Required at Date of Hire:
    • LLMSW, LLP, LLPC  Required
    • LMSW, LP, or LPC  Highly Preferred

Working Conditions:

Hours: Normal business hours. Some additional hours may be required.

Travel required: local travel

Working Environment: Climate controlled office environment.

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