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Administrative Support I

Department: Community Health & Research Center
Location: Dearborn, MI

Job Title:        Administrative Support I

Employment Type:      Part-Time

Job Summary: Under direct supervision, uses basic skills obtained through experience and training to provide clerical support to an assigned functional area.


Essential Duties and Responsibilities:

  • Answer phones and transfer or direct callers to appropriate individuals. Take and deliver messages as needed.
  • Schedule appointments and admissions for clients and set up client reminders as needed.
  • Answer questions and concerns, collect information and documentation, provide information on program requirements and schedule patient/clients.
  • Distribute documentation to appropriate destination.
  • Provide a welcoming, informative presence at your work station.
  • Be cognizant of your surroundings and notify a supervisor of suspicious/threatening behavior.
  • Account for the safety and security of the building.
  • Greet visitors, determine service need and direct to appropriate area/individual.
  • May be responsible for scheduling and maintaining appointment calendars for sessions, individuals or groups.
  • Typing, copying, filing, faxing, preparing and sorting mail, ordering supplies.
  • May enter routine data into database software.
  • May prepare client/patient forms and files (hardcopy and/or electronically).
  • May assist in gathering data for regular reporting based on assigned functional area.
  • May perform standardized testing according to established guidelines and procedures including performing hemoglobin testing, obtaining weight and measurements and documenting results based on assigned functional area.
  • Maintain agency confidentiality and client’s privacy. 
  • Performs other duties and responsibilities as assigned.


Knowledge, Skills, and Abilities:

Knowledge of:

  • Basic concepts, principles and practices of office administration.
  • Billing systems, co-pays, deductibles, and insurance verifications as well as referrals and prior authorizations based on assigned functional area.
  • Basic medical terminology based on assigned functional area.
  • OSHA standards and universal precautions based on assigned functional area.


Skill in:

  • Operating standard office equipments and using required software applications, including Microsoft Office.
  • Operating electronic medical record software based on assigned functional area.
  • Operating database software based on assigned functional area.
  • Operating MI WIC database based on assigned functional area.


Ability to:

  • Communicate verbally.
  • Organize and prioritize multiple tasks and meet deadlines.
  • Establish and maintain effective working relationships
  • Provide a high level of customer service to both internal and external contacts.
  • Work independently as well as collaboratively within a team environment.
  • Maintain confidentiality of agency and client information.


Educational/Previous Experience Requirements:

  • Minimum Degree Required:
  • High School Diploma.


  • At least 6 months previous Admin/Clerical experience / 1 year preferred or any equivalent combination of experience, education, and/or training approved by Human Resources.




  • Licenses/Certifications Required at Date of Hire:
    • none


Working Conditions:


Hours:   Normal business hours.  Some additional hours may be required.


Travel required: none


Working Environment:    Climate controlled office environment during normal business hours.


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