Job Title: Manager, Mobile Clinic

Job Status: Full-time

Functional areas/departments where this position may be located:

• Community Health and Research Center – Medical Clinic

Job Summary: Under limited supervision, the Manager of the Mobile Clinic is responsible for managing the daily clinical operations of the Mobile Clinic. Evaluates the program’s overall effectiveness to ensure its consistency with the agency’s purpose, approach, policies, and procedures. Provides healthcare and clinical services including screening, testing, vaccine administration, and other health services to patients. Uses specialized knowledge in both nursing and health administration, as well as skills obtained through experience, specialized training, or certification to coordinate and/or perform a full range of duties in support of the assigned functional unit.

Essential Duties and Responsibilities:

• Supervise, coach, mentor, evaluate, plan, assign, monitor, mentor and manage the work of others in the Mobile Clinic and oversee daily clinic operations
• Schedule employees in the mobile clinic to ensure adequate staff coverage. May perform functions of a direct report in their absence or as needed
• Orient and train mobile clinic staff for efficiency, compassionate/humane care, and overall high work quality
• Ensure staff performance is constantly meeting expectations and standards
• Support the implementation of clinical and health care services in the Mobile Clinic
• Under general supervision of a physician, provide health services in line with capacity as a licensed medical professional, including but not limited to conducting comprehensive health screenings and testing, conducting physical exams, develop patients’ medical records, operate, and monitor medical equipment, administer vaccinations, and educating and counseling patients in both the Mobile and ACCESS clinics
• Consult with physicians, advanced practice clinicians, or medical director in order to discuss findings and appropriate treatment for clients, as needed
• Work with other ACCESS clinical and non-clinical staff on care coordination to assure all needs are met and appropriate referrals are made
• Document and maintain findings and medical information in a systemic, accurate and succinct format in compliance with program and Health Insurance Portability and Accountability Act (HIPAA) regulations
• Utilize quality improvement initiatives to assist teams in improving patient outcomes and achieving health goals over time
• Oversee patient scheduling, registration, financial counseling, medical records, billing and collection, data entry, processing, and cash posting
• Ensure program goals are met in accordance with funding requirements
• Ensure that clinic resources are being used in the most efficient manner
• Monitor and evaluate daily workflow and implement a process of continuous improvement
• Advocate on behalf of client when providing necessary referrals and contacts with other departments/agencies/companies
• Work with senior management to develop, implement, and monitor effective programs
• Monitor the health needs of the agency’s target populations and adapt operations as necessary
• Assure smooth operations and communication between intake, billing, referrals, ACCESS, and clinic operations
• Complete all necessary reports in a timely fashion as required by funding sources and/or monitor and review reporting done by direct reports
• Generate daily, weekly, and monthly reports regarding clinic performance
• Monitor budget and participate in grant proposal submissions
• Interpret, apply, and recommend changes to policies and procedures of assigned functional unit as needed
• Attend and participate in all meetings (including management meetings) related to assigned functional unit and/or projects. May include attending community-based meetings and maintaining community relationships
• Research and locate available help outlets based on identified needs of the client, which may include both in-house and external referrals
• Participate in all aspects of healthcare for mobile clinic and schedule follow up appointments
• Ensure that licensing and credentialing standards are met and maintained
• Develop policies and procedures in conjunction with staff and providers that are based on federal, state and county guidelines
• Participate in all audits
• Follow funding requirements and CARF standards applicable to the services provided by the mobile clinic
• Participate in relevant networking and quality improvement meetings
• Operate standard office equipment and use required software applications
• Perform other duties and responsibilities as assigned

Knowledge, Skills, and Abilities:

Knowledge of:

• Specialized knowledge in medicine or nursing
• Intermediate to advanced concepts, principles, and practices of clinic management
• Community resources including social services agencies and crisis intervention providers
• Provide healthcare training on various public health topics
• Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
• Work with senior staff to determine the supplies, materials and needed healthcare at the mobile clinic
• Work with Operations and Public Health teams to procure the supplies/materials in a timely manner
• Evaluate healthcare at mobile clinics through monitoring, evaluation, and reporting key performance indicators

Skill in:

• Using medical equipment
• Strong customer service skills
• Strong multi-tasking skills
• Leading and influence the work of others
• Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

• Promote excellent customer service
• Develop, implement, and maintain clinical policies and procedures
• Maintain a high level of confidentiality and be responsible for the training and compliance of the HIPAA laws
• Partner with other functional areas to accomplish objectives
• Facilitate meetings, ensuring that all viewpoints, ideas, and problems are addressed
• Interpret and apply policies and identify and recommend changes as appropriate
• Organize and prioritize multiple tasks and meet deadlines
• Communicate effectively, both orally and in writing
• Establish and maintain effective working relationships at all levels of the organization and within the communities served
• Speak and write in English
• Interpret, speak, and write in Arabic, Spanish or other native language of the predominant service population is preferred
• Maintain confidentiality of agency and protect patient confidentiality per policies and procedures

Educational/Previous Experience Requirements:

• Minimum Degree Required:

• Bachelor’s degree

• Required Disciplines:
  • Biology, Chemistry, Pre Med, Nursing, Public Health, health Administration or related field

~and~

• At least 3-5 years of experience in a clinical setting or a medical office. Experience managing people, clinic office or programs, and managing front and back-end operations in a medical setting, and any equivalent combination of experience, education and/or training approved by Human Resources

Licenses/Certifications:

• Licenses/Certifications Required at Date of Hire:
  • State of Michigan unrestricted medical license preferred
  • Drug Enforcement Administration (DEA) license
  • Licensed Medical Practitioner
  • Registered Nurse (RN) Licensure
  • Basic Life Support (BLS) or Advanced Cardiac Life Support (ACLS) Certification

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local travel is required

Working Environment: Climate controlled office